Exchange
Policy

Last updated — August 2026

Overview

At repX Pakistan, we want you to feel confident in every gymwear purchase. If you receive an item that does not fit or has a manufacturing defect, you may request an exchange subject to the conditions below.

Exchange Period

Exchange requests must be submitted within 7 days of receiving your order.

Exchange Eligibility

An item is eligible for exchange only if:

  • It is unused, unworn, unwashed, and undamaged.
  • All original tags and labels are attached.
  • The original packaging is intact.
  • Proof of purchase or order details are provided.
  • The exchange request is submitted within the applicable exchange period.

Size Exchange

If you ordered the wrong size, you may request a size exchange within 7 days of delivery. Size exchanges are subject to product availability. If the requested size is unavailable, our customer support team will guide you regarding the available options.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please provide:

  • Your order number
  • Clear photos/videos of the product
  • A brief description of the issue

After reviewing the issue, repX Pakistan may arrange a replacement or exchange where applicable.

Non-Exchangeable Items

The following products are not eligible for exchange:

  • Items that have been worn, washed, or used.
  • Items damaged after delivery due to customer handling.
  • Items without original tags or packaging.
  • Products purchased during clearance or final-sale promotions.
  • Gift cards and promotional items.

Exchange Process

  1. Contact repX customer support within the applicable exchange period.
  2. Provide your order number and reason for exchange.
  3. Share photos/videos if requested.
  4. Follow the return instructions provided by our team.
  5. Once the returned item is received and inspected, the exchange will be processed if approved.

Exchange Shipping Charges

  • Defective or incorrect item: repX Pakistan will cover the applicable exchange shipping costs.
  • Size change or customer preference: applicable shipping charges may be the customer's responsibility.

Important Note

Exchanges are subject to product inspection and availability. Items that do not meet the eligibility requirements may be returned to the customer without an exchange. For exchange requests or assistance, please contact the repX customer support team with your order details.