Return Policy

Overview

At REPX Pakistan, customer satisfaction is our priority. We are committed to providing premium-quality gymwear for men and women. If you receive an incorrect, damaged, or defective item, we are here to help.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order if:

You received the wrong item.
The item has a manufacturing defect.
You received the wrong size than the one ordered.
The product arrived damaged.

To be eligible, the item must also:

Be unused, unwashed, and unworn.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original order confirmation or invoice.

Non-Returnable Items

For hygiene and quality reasons, REPX Pakistan cannot accept exchanges or returns for:

Worn or washed gymwear.
Items without original tags or packaging.
Products damaged due to misuse or improper care.
Clearance, sale, or promotional items.
Customized or personalized products.

Return Process

To initiate a return or exchange request:

Contact our Customer Support Team within 7 days of delivery.
Share your order number along with clear photos of the item and issue.
Once approved, our team will provide return instructions.
After inspection, the replacement item will be dispatched.

Refund Policy

REPX Pakistan currently does not offer cash refunds except in cases where:

The ordered product is unavailable after purchase.
An approved return cannot be replaced due to stock unavailability.

In such cases, a store credit, exchange, or refund may be issued at the discretion of REPX Pakistan.

Shipping Charges

Error on our side (wrong, defective, or damaged item): REPX Pakistan will bear the exchange shipping costs.
Size exchange by customer request: return and reshipping charges may apply.

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will be subject to the exchange policy outlined above.

Quality Assurance

Every REPX product undergoes quality inspection before dispatch. If you believe your item has a manufacturing defect, please contact us immediately with supporting images or videos.